When you deal with computer software you can run into bugs or other issues. This requires contacting the product’s support department. Usually that is done through email but can also take the form of a social media post or perhaps via the product’s website. In the case where the product is from a sizeable company with more than one support person then initiating a support issue causes the creation of a unique support ticket number. That is how it normally works.
That is unless you are using Microsoft’s Outlook for iOS app and need help regarding an issue. A support request is initiated from within the Outlook application itself and is keyed to whatever the primary email address is configured for in the application. The process generates no ticket number which means there is no way of at least the end user accessing the contents of the support thread from outside of the Outlook for iOS application on that particular iOS device! How do I know this? Because I have been dealing with a festering issue with the application that has been going on for over three weeks. Repeatedly asking numerous Microsoft support personnel on how I can access the 3 week thread outside of my iOS device met with deaf ears. So did a request for a support ticket number for this incident. It is hard to correspond with people typing out a long detail explanation when you are forced to use the small screen on an iOS device along with the Apple on screen keyboard.
I was so frustrated with the Microsoft Outlook for iOS app and their support system that I switched to another email application on all my iOS devices.